Questions? Contact us at 1-888-737-5911 or by email.
We offer brand name hearth products at discount prices shipped direct to your door!
We take our huge buying power and very low overhead costs to bring you low prices on brand
name products. We warranty everything we sell from the original manufacturers and with
our latest in technology computer system we are able to track your orders all the way to
delivery and keep a data base of your purchases for replacement parts.
We are located in Traverse City, Michigan. We ship to all locations in the Continental
United States except Michigan with the prices we have listed on our site (a few limited
exceptions). We serve Michigan through our retail operations. Currently there
is a $50.00 fuel surcharge for all states west of the Mississippi.
We have been in business since 1981, offering brand names such as Vermont Castings
Hearthstone, Majestic, Osburn, Malm, & Napoleon as well as complete lines of accessories.
Our store hours are 8:00am to 5:00pm Eastern Standard time, Monday through
Friday; 9:00 am to 4:00 pm on Saturday. Sometimes your calls
out-number our staff but we will return your calls or email inquiries as soon as possible.
Our staff is trained to answer questions on products as well as installations. Please call
us toll-free at 1-888-737-5911 or at 1-231-946-2267
Your stoves and fireplaces are shipped by freight truck. Sometimes smaller items are
shipped by UPS. Products are priced shipped directly to your house or job site but
there are some areas that have limitations on truck delivery (18 wheelers) and in these
areas you would have to pay the additional fee or pick it up at the terminal. These areas
are very rare. It is the customer's responsibility for unloading the truck. Often
this means using planks to slide products down, and a minimum of two people. Sometimes
customers will have their orders delivered to a place of business where a Hi-Lo is
available. It is the customer's responsibility for inspection the shipment for
damage before signing for delivery
Any purchases will be deemed to have occurred in the Grand Traverse County,
Michigan regardless of the location of the buyer. It is agreed between the
parties that any dispute will be governed by the laws of the State of Michigan
and any action that may be brought will be commenced on the appropriate court in
Grand Traverse County, Michigan.
Any questions? Please call us TOLL FREE at 1-888-737-5911
or email us.